WebRTC Conference & Expo IV (June 17 – 19, 2014 in Atlanta, GA) is expected to garner over 800 attendees and 50 exhibitors to explore the business impacts of WebRTC. The presentation, “Taking the First Step: Understanding the WebRTC Implementation Process, Challenges, and Rewards”, will take place on Wednesday, June 11th at 3:20 pm. OnSIP will be exhibiting its InstaCall solution on June 11th and 12th, and company cofounder Mike Oeth will give a presentation with Kurt Wilson of RFMS Inc., an OnSIP customer. Over 1,500 attendees and 100 exhibitors are expected at this conference.
#Instacall onsip webrtc full#
OnSIP’s full itinerary at these events is as follows:Ĭall Center Week (June 9 – 13, 2014 in Las Vegas, NV) is the call center industry’s #1 event, an annual meeting place that promotes best practices and discovery. “As WebRTC grows into an industry standard, OnSIP is leading the way with their suite of real-time communications services,” said Dave Rodriguez, TMC President and Conference Chairman “We look forward to OnSIP sharing with WebRTC Conference & Expo IV attendees the capabilities and impact their solutions have on the industry-both today and in the future.”
This announcement comes on the heels of OnSIP’s recent release of InstaCall, a solution that empowers any company to add “Amazon Mayday” like functionality to their website, as well as The OnSIP Network, a full stack for developers to build and scale WebRTC applications.
In that light, a giant SOS button flashing helpfully at a customer makes perfect sense.OnSIP to Demonstrate WebRTC-Based Offerings at Upcoming Event Tour logo/it digestīusiness communications provider OnSIP has announced that it will showcase its WebRTC-based products and promote this technology at the upcoming Call Center Week, WebRTC Conference & Expo, DevCon5, ClueCon, and ITEXPO. Not only that but bad news travels further and wider, according to the survey, which found that 54% of respondents that shared a bad experience shared it more than 5 times, compared to 33% of those who shared a good interaction multiple times. One study stands out in making this point: last year Dimensional Research and ZenDesk found that 95% of respondents surveyed who had had a bad customer experience told someone about it, compared to 87% who shared a good experience. That truism, though, gets turned upside in the mobile environment, largely because customers can use said mobile devices to complain about their poor service so quickly and so virally.
"The advertising dollar share for mobile has been estimated to be only 2%."Ĭustomer service solutions, though, resonate with companies, which is ironic because they traditionally represent just a cost on the corporate balance sheet and not a potential revenue maker like marketing. Even so Boland said, it is still disconcerting how long the industry is taking to get to this point. That forecast is clearly good, if not long overdue, news. He told me this during a recent discussion about the company's prediction that location-based mobile advertising revenues will reach $4.5 billion in 2014, up from $2.9 billion in 2013. He also said, less optimistically "right now we can lead the horse to water, but we can't make it drink."Īnother very telling marker about mobile ads: "there is a clear gap between mobile use by consumers and ad dollars devoted to mobile," according to Michael Boland, senior analyst and VP of content, BIA/Kelsey. "The journey is just beginning for advertisers on the mobile side," he said. Arora also noted that retailers aren't developing their mobile sites as much as they are their online sites, because they assume more purchases will be made from a desktop than a smartphone or tablet. So said Google Chief Business Officer Nikesh Arora last week when discussing Google's earnings. advertisers surveyed by Advertiser Perceptions expected to increase their ad spending on mobile in the next year, while just more than half said they would do the same for digital overall.īut there is something about mobile ads that simply doesn't sit well, or resonate, with marketers, and that disconnect shows up in a myriad of ways.įor instance, they don’t want to pay as much for mobile marketing as they do desktop ads even though mobile tech offers far better targeting capabilities. The good news is that the market's attitude about mobile service won't reflect its ambiguous relationship with that other CRM stool leg-marketing.Īt first blush it would seem that mobile marketing is on a tear to throw out one stat at random-in October of 2013 eMarketer noted that nearly two-thirds of U.S.
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